Customer Support and Care Center
  • I can't get into the Member Area - Login Help
    There are a few reasons why this might be happening;

    1. Your username and password are case sensitive, for example "cat" is different from "CaT". Trying to enter the wrong case will not let you in.
    2. your password may have been guessed by someone else and our script has suspended the login due to many people sharing one username.
    3. Clear temporary internet files, Clearing the browser's cache.
    4. Close current browsers, open a new one and login.

    If you are still unable to login please contact Customer Support.
    Click here to send your questions, comments, site request and movie support issues directly to our staff.


More than 7 failed login attempts in a 10 minute period the script will block your IP address for 15 minutes, if this happens and you finally figured out the login info just wait 30 minites before trying to login again. then go through the Login Help steps above.


  • What format are you Movies?
    All of our videos are WMV format for viewing via Windows Media Player and MP4.


  • I've lost my login and account information, where do I retrieve it?
    One of two places, please refer to your email receipt to confirm which billing company processed your transaction:
    Click Here for Epoch's billing support page.
    Click Here for CCBill's billing support page.


  • How do I cancel my recurring subscription?
    Please refer to your email receipt to confirm which billing company processed your transaction:
    Click Here for Epoch's billing support page to look up your subscription and cancel billing.
    Click Here for CCBill's billing support page to look up your subscription and cancel billing.


    I keep being asked to log in, even though I entered my username and password correctly. What should I do?

    If you are unable to login with what you know to be your correct username and password, please ensure that you have cookies enabled. If your cookies are already enabled or enabling them doesn't resolve this issue, try the second process below: Clearing the browser's cache.

    Enabling cookies

    To find out how to enable cookies, click your browser: Enable cookies for Internet Explorer 7
    1. Click "Start" and select "Control Panel".
      (Note: With Windows XP Classic View, click the Windows "Start" button, then select "Settings" and "Control Panel").
    2. Open the Internet Options icon.
    3. Choose the "Privacy" tab.
    4. Click the "Advanced" button.
    5. Check the box "Override automatic cookie handling" under the Cookies section in the Advanced Privacy Settings window.
    6. Under First-party Cookies, select the "Accept" or "Prompt" option.
    7. Under Third-party Cookies, select the "Accept" or "Prompt" option.
      (Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie to click "OK".)
    8. In the Internet Options window, click "OK" to exit.
    9. If this doesn't solve the issue, try: Clear the cache for Internet Explorer 7.
    Enable cookies for Internet Explorer 6
    1. Click "Start" and select "Control Panel".
    2. (Note: With Windows XP Classic View, click the Windows "Start" button and select "Settings" and "Control Panel") Select the "Privacy" tab.
    3. Click the "Advanced" button.
    4. Place a check in the "Override Automatic Cookie Handling" check box.
    5. Under First Party Cookies, select the "Accept" or "Prompt" option.
    6. Under Third Party Cookies, select the "Accept" or "Prompt" option.
    7. (Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie to click "OK".) In the Internet Options window, click "OK" to exit.
    8. If this doesn't solve the issue, try: Clear the cache for Internet Explorer 6.
    Enable cookies for Mozilla Firefox 2.x (PC)
    1. In Mozilla Firefox, select "Tools" from the file menu.
    2. Select "Options".
    3. Click on the "Privacy" icon in the top panel.
    4. Check the box corresponding to "Accept cookies from sites".
    5. Click "OK" to save and close.
    6. If this doesn't solve the issue, try: Clear the cache for Firefox 2.x (PC).
    Enable cookies for Mozilla Firefox 1.x (PC)
    1. In Mozilla Firefox, select "Tools" from the file menu.
    2. Select "Options".
    3. Click on the "Privacy" icon in the top panel.
    4. Click on the "Cookies" tab.
    5. Check the "Allow sites to set cookies" checkbox.
    6. Click "OK" to save and close.
    7. If this doesn't solve the issue, try: Clear the cache for Firefox 1.x (PC).
    Enable cookies for Mozilla Firefox (Mac)
    1. Go to the "Firefox" drop down menu.
    2. Select "Preferences".
    3. Select the "Privacy" icon.
    4. Under "Cookies", mark the checkbox for "Allow sites to set Cookies".
    5. If this doesn't solve the issue, try: Clear the cache for Firefox (Mac).
    Enable cookies for Safari
    1. Go to the "Safari" drop down menu.
    2. Select "Preferences".
    3. Select the "Security" icon at the top panel.
    4. Under "Accept Cookies" section select "Only from sites you navigate to".
    5. If this doesn't solve the issue, try: Clear the cache for Safari.

    Clearing the browser's cache

    If your cookies were already enabled or enabling cookies doesn't resolve the problem, you may also want to clear the cookies that are stored on your computer (Please note that while clearing your cookies may resolve the problem, it will also remove your saved settings for sites you've previously visited.)

    To find out how to clear the cache, click your browser: Clear the cache for Internet Explorer 7
    1. Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
    2. Open the "Internet Options" icon.
    3. Click on the "General" tab if it isn't selected already.
    4. Under the Browsing history section, click the "Delete…" button.
    5. Click the "Delete cookies…" button.
    6. Select "Yes" if a box appears to confirm.
    7. Click "OK" to close the window.
    Clear the cache for Internet Explorer 6
    1. Click "Start" and select "Control Panel". (Note: Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel")
    2. Open the "Internet Options" icon.
    3. Click on the "General" tab if it isn't selected already.
    4. Under the heading "Temporary Internet files," click the "Delete Cookies..." button.
    5. Click "OK" for the "Delete all cookies in the Temporary Internet Files folder?" prompt.
    6. Click "OK" to exit.
    Clear the cache for Mozilla Firefox 2.x (PC)
    1. In Mozilla Firefox, select "Tools" from the file menu.
    2. Select "Options".
    3. Under the "Private Data" heading, click the "Clear Now" button.
    4. Click "OK" to exit.
    Clear the cache for Mozilla Firefox 1.x (PC)
    1. In Mozilla Firefox, select "Tools" from the file menu.
    2. Select "Options".
    3. Click on the "Privacy" icon in the top panel.
    4. Click on the "Cookies" tab.
    5. Check the "Clear Cookies Now" button.
    6. Click "OK" to save and close.
    Clear the cache for Mozilla Firefox (Mac)
    1. Go to the "Firefox" drop down menu.
    2. Select "Preferences."
    3. Select the "Privacy" icon.
    4. In version 1.5, click "Clear Cache Now." In 1.0, next to "Cache," click the "Clear" button, and then "OK." In 2.0, click on the "Clear Now" button under the "Private Data" heading.
    Clear the cache for Safari
    1. Go to the "Safari" drop down menu.
    2. Select "Preferences".
    3. Select the "Security" icon at the top panel.
    4. From the Security dialog box, click "Bookmarks".
    5. Click "Show Cookies".
    6. From the Cookie dialog box, click to choose cookies from lingerie-videos.com, and click "Remove". Alternatively, if you want to delete all cookies, click "Remove All".
    7. Click "Done".



    Firewall / Antivirus blocking cookies.

    If you're running a firewall, please make sure your firewall software is allowing the connection to our server. If you're on a corporate or school network the connection may be blocked. You might want to check with your network administrator to find out what restrictions your network's under.

    If you have anti-virus software running, you may also want to look into how it is handling your privacy. Below we've outlined the steps to correctly set several popular anti-virus applications:

    McAfee Privacy Service
    1. Right-click the red "M" icon by your system clock.
    2. Click "Privacy Service."
    3. Click "Options."
    4. The McAfee Privacy Service window appears. Click the "Cookies" tab.
    5. Enter each website address from which you would like to allow cookies.
    6. Click "Add."
    7. Once completed, close the window.
    8. Close all Web browsers.
    9. Open a new browser.
    Zone Alarm
    1. In Zone Alarm, select "Privacy."
    2. Under Cookie Control, click "Custom."
    3. In Custom Privacy Settings: Uncheck the box that says "Block session cookies."
    4. Uncheck the box that says "Block persistent cookies."
    5. Uncheck the box that says "Remove private header information."
    6. Uncheck the box that says "Expire Cookies."
    7. Click OK.
    8. Close all Web browsers.
    9. Open a new browser.
    Norton Personal Firewall
    1. Double click on the Norton Personal Firewall icon in the tray.
    2. Click on the Open option in the pop-up menu.
    3. Click the Options icon in the Norton SystemWorks menu box.
    4. Click on the Personal Firewall option in the Options menu box.
    5. Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
    6. Make sure you are in the "Web" tab. There may be several domains already listed in this area.
    7. Click on the Add Site button at the bottom of the Web defaults window.
    8. You will need to enter "youtube.com" and (without the quotes) as a new default. This should active the default rules section of that window.
    9. Make sure the Cookies and Referrer (under Browsing Privacy) are set to permit as a default rule for the youtube.com domain.
    10. Click OK, then click OK again.
    11. Close all Web browsers.
    12. Open a new browser.

    Also, disable your firewall settings, or set to medium or lower and see if you continue to have trouble.


  • If you are still unable to login please contact Customer Support.
    Click here to send your questions, comments, site request and movie support issues directly to our staff.