- I can't get into the Member Area, can you help?
Sure, there are a few reasons why this might be happening; Your username and password are case sensitive, for example "cat" is different from "CaT". Trying to enter the wrong case will not let you in. Cookies need to be enabled, if you do not have cookies enabled will script will not let you in. If you have a firewall you may need to disable it before you try to log in. Firewalls may block the temporary cookie the script needs to set to allow you to enter. In some cases, antivirus software such as Norton block cookies and will prevent you from being able to login, you might need to turn your antivirus software off before logging in. If you are still unsure please contact Customer Support.
- Login Help
1. Ensure cookies are enabled, and that cookies are not blocked from this domain.
2. Clear temporary internet files, then delete cookies.
3. Close current browsers, open a new one and login.
To clear temporary internet files and cookies in Internet Explorer.. click tools then internet options near the top of the browser.
More than 7 failed login attempts in a 10 minute period the script will block your IP address for 15 minutes, if this happens and you finally figured out the login info just wait 30 minites before trying to login again. then go through the Login Help steps above.
- What format are you Movies?
All of our videos are WMV format for viewing via Windows Media Player 9.0 or higher (Windows operating systems only). We do have several savvy Mac users that have been able to view our videos by downloading WMP for Mac. However, less tech experienced users have had less luck so we are inclined to tell all Mac users not to join at this time. We are in the initial stages of offering all of our videos in a more Mac compatible format as well, if you would like to be notified of when we have completed this venture please contact Support.
- Can you tell me more about your High Definition Movies?
Our HD Archive is growing rapidly! Click Here for the HD Info Page that shows full size examples, system requirements for viewing, and general information. Our high definition footage is end to end digital signal shot with high end HD video equipment. we video record our own gorgeous models with our own equipment!
- The "big" size High Definition Movies play choppy or freeze, what could be causing this?
If the video appears choppy or stops and starts, your system may be under equipped to handle and process a video file of this size. The majority of users will enjoy the "medium" size movie files, though our "medium" is virtually full screen! (The "big" files are enormous and geared for watching on your widescreen television set.) Click Here to view our HD Info Page for full size examples, system requirements for viewing, and general information. You may need to upgrade your computer system or it's components, the most common upgrades required would be RAM and/or graphics card.
- Can I submit requests?
Absolutely, we welcome and consider all Member requests! We can't satisfy everyone but we enjoy setting up specific outfits and trying new things. Contact Support to submit your request for consideration.
- I've lost my login and account information, where do I retrieve it?
One of two places, please refer to your email receipt to confirm which billing company processed your transaction:
Click Here for PayCom's billing support page.
Click Here for CCBill's billing support page.
- How do I cancel my recurring subscription?
Please refer to your email receipt to confirm which billing company processed your transaction:
Click Here for PayCom's billing support page to look up your subscription and cancel billing.
Click Here for CCBill's billing support page to look up your subscription and cancel billing.
- Still need help? Have comments or suggestions?
Absolutely! Click here to send your questions, comments, site request and movie support issues directly to our staff.
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